As a result of a change in Mexican regulations, One&Only Palmilla can no longer accept settlement of any bills at the resort in US dollars. Instead, all accounts need to be settled by credit card.
BY ACCESSING, BROWSING, AND/OR USING OUR SITE AND/OR SERVICES ON THE WEBSITE AND/OR BY MAKING A CONFIRMED RESERVATION ON OUR SITE, YOU ARE DEEMED TO ACCEPT THESE TERMS AND AGREE TO BE BOUND BY THESE TERMS AND BY ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE, WHILST USING OUR SITE, SERVICES AND DURING YOUR STAY.
We may make changes to these Terms and Conditions from time to time in our sole discretion. Each time changes are made to these Terms, a revised set of Terms will be posted on the reservation page for One&Only Palmilla. Please check them regularly to take notice of any changes. Your continued use of our Site following the posting of changes constitutes your acceptance of any such changes.
These Terms and Conditions apply to all transportation, accommodations, packages, services and activities included in the trips described on our Site. All such arrangements are made through One&Only Palmilla, an affiliate of Kerzner International Resorts, Inc. By making a reservation for a trip described in our Site, you accept and agree to these Terms and Conditions as applicable to that trip.
IMPORTANT NOTE: CURRENCY CONVERSIONS
Please note that the currency conversions shown on the Site are for comparison purposes only. Hotel bookings will be made in the local currency originally displayed for the relevant hotel and the actual currency conversion rate will vary from time to time. The currency rates used are compiled from a variety of public sources and are only updated on a daily basis. Any reliance upon the currency rates provided is at your own risk and KIRI accepts no responsibility for any adverse consequences.
If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the hotel. Note: To check-in at the One&Only Palmilla, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.
One&Only Palmilla reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only Palmilla, a full refund will be issued. If your deposit is made by credit card, your final payment will be charged on the date noted in your booking.
Guests of One&Only Palmilla are subject to a 14% charge per night that includes the 11% Federal Tax, 3% State lodging tax and in addition, guests will be required to pay a mandatory butler and housekeeping gratuity of 15% per person per night. If you do not purchase a pre-paid package, these charges will be assessed upon check out at the property. Please be advised that all mandatory butler and housekeeping gratuities, and resort levies are subject to change at any time without notice. One&Only Palmilla room rates are based on double occupancy. Additional guests are subject to a charge of $50 per night for each additional person, 12 years old and older.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made within 21 days of travel or 14 days of travel for summer season, is considered a cancellation and is subject to cancellation charges. Holiday travel may be penalized up to 100%. For complete revision policies, please contact a One&Only Palmilla Travel Specialist directly at 1-866-552-001
Cancellation of a confirmed reservation within 21 days of travel or 14 days of travel for summer season is subject to a two night penalty inclusive of taxes and gratuities (excludes Master Suite/Villa Cortez). Holiday travel may be penalized up to 100% on or after July 1st (excludes Master Suite/Villa Cortez). No-shows will be penalized two nights (excludes Master Suite/Villa Cortez). For the Master Suite or Villa Cortez, 2 nights deposit at the time of booking if reservation is made 30 days prior to arrival and FULL payment is due 30 days in advance to arrival. Cancellation of confirmed Master Suite or Villa Cortez reservation 30 days prior the arrival no penalty and deposit refundable, less than 30 days FULL payment will apply as penalty charge. No shows will be penalized a full deposit. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only Palmilla, the airlines, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to and from the United States and Mexico. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly. For complete cancellation policies, please contact a One&Only Palmilla Travel Specialist directly at 1-866-552-0001.
In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.
Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by One&Only Palmilla, the resort and/or other travel suppliers. Refund requests must be made by calling One&Only Palmilla at 1-866-552-0001. Any unused services included in your travel package are not refundable.
PROOF OF CITIZENSHIP:
As you will be traveling to another country, you must present proof of citizenship. All guests full, legal names and children's ages are required at time of booking Possession of proper documentation is the responsibility of the passenger. Each U.S. citizen needs to present either a valid passport, passport card or WHTI-compliant document. To enter Mexio, citizens from countries other than the U.S. and Canada are required to present a valid passport which must be current up to your travel period and some countries are also required to have a Mexico visa. Consult your local embassy. If you are departing Mexico for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. The passenger's failure to provide such documentation may result in automatic flight cancellation without right to a refund.
At the airport: To avoid the risk of forfeiture of your seats, you must check in at least two hours prior to flight time. At the resort: One&Only Palmilla check-in time is 3:00 p.m. If your flight arrives prior to that time, you may want to pack a carry-on bag with your bathing suit and a change of clothes. Changing facilities are provided for guests so you can enjoy the swimming pools and beach shortly after your arrival.
If airport transfers are included in your stay, a representative of Palmilla will be located outside the baggage claim area. Please plan to depart the resort 2 1/2 hours prior to your scheduled flight's departure time to allow for check in and clearing of Mexico's Customs and Immigration at Los Cabos International Airport. Upon arrival into the US, you will be required to clear the United States Customs and Immigrations and proceed to your next destination.
If you need assistance during your stay, stop by the One&Only Palmilla Concierge Desk located in the lobby or press the concierge button from your room phone.
TRAVEL AGENTS - PASSWORDS AND SECURITY:
A travel agent account is required to access certain portions of the Site and/or Services and may be accessed and used only by those authorized persons who are registered with us. To open a travel agent account, you must be a travel agent and complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. In registering for such services, you agree to submit accurate, current, and complete information about you and your organization, if applicable, and promptly update such information, if applicable. Should we suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right, but not the obligation, to suspend or terminate your access to the Site and/or use of the Services and/or seek updated information from you.
You are solely responsible for any and all activities that occur under your travel agent account and for ensuring that you exit or log-off from your account at the end of each session of use. If you are conducting this session on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off the Site and the computer system you are using to prevent unauthorized access to your account by others.
You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security that is known or suspected by you.
OPTIONAL TRAVEL INSURANCE:
If you purchased optional travel insurance at the time you made your booking, it will protect you in the event you need to cancel your reservations due to medical reasons. Optional travel protection insurance must be purchased at the time of initial deposit. Please note that this insurance is non-refundable.
PRE-DEPARTURE TRIP CANCELLATION / POST-DEPARTURE TRIP INTERRUPTION - If you have to cancel your trip due to a covered Injury, Sickness or death - your own or that of a Traveling Companion or Immediate Family Member - or for Other Covered Events, as defined, you will be reimbursed up to trip cost for: cancellation charges imposed on travel arrangements provided by One&Only Palmilla if you cancel before departure; of if you must interrupt your trip after departure, you will be reimbursed for the unused, non-refundable land or water arrangements and the additional transport charges paid to return home or to rejoin your trip (limited to economy one-way airfare or first class, if your original tickets were first class).
TRAVEL DELAY - up to $500 - Provides up to $100 per day (maximum of $500) for reasonable accommodations and traveling expenses until travel becomes possible if you are delayed for more than 12 hours due to a covered reason such as air carrier delay, Injury, Sickness or death of you or your Traveling Companion; quarantine; loss of passport, travel documents or money; or natural disaster.
ACCIDENTAL DEATH & DISMEMBERMENT - up to $25,000 - These benefits are paid if loss occurs within 365 days of a covered Injury which occurs while on your trip.
MEDICAL EXPENSE / EMERGENCY ASSISTANCE - up to $25,000 - Provides reimbursement for reasonable and customary medical expenses incurred within 365 days of a covered Injury or Sickness which occurs while on your trip; emergency dental treatment received during your trip; the costs for emergency transport to home or an appropriate hospital, including escort expense (both, if deemed necessary by the attending Physician) for a covered Injury or Sickness which occurs while on your trip; or the cost of homeward carriage if deceased.
BAGGAGE AND PERSONAL EFFECTS - up to $1,000 - Coverage for direct physical loss or damage to your baggage, passport or visas while on your trip. A $500 maximum limit applies to jewelry, gems, watches, cameras and camera equipment, and furs -- a $250 per article limit applies to all other items. If, while on your tour, your baggage is delayed for 24 hours or more, we will reimburse you up to $100 for the purchase of additional clothing and personal articles.
COVERAGE TERMS AND CONDITIONS - Certain exclusions and limitations apply and are detailed in the Travel Insurance Certificate. For example, coverage does not apply to: any sickness or condition of you, a Traveling Companion or an Immediate Family Member traveling with you that existed during the 60 days prior to the effective date of the coverage's (this exclusion is waived if your premium is received within 7 days of your initial deposit/payment for your trip), suicide, normal pregnancy, war or any act of war, mental or nervous disorders. Other Covered Events, as defined, includes the following events or their consequences: Common Carrier delay due to strike, cancellation of arrangements by an airline due to strike or bad weather; a documented traffic accident while en route to departure; jury duty; destruction of your residence by a natural disaster; a documented theft of passports or visas; or a Terrorist Act which occurs in your departure city or in a city which is a scheduled destination for your Trip provided the terrorist act occurs within 30 days of the Scheduled Departure Date for your Trip; and your premium is received within 7 days of the initial deposit[/payment for your Trip. A Traveling Companion is defined as a person booked to share the same accommodations in the same room with you during your Trip. Sickness is an illness or disease of the body which requires treatment by a Physician. Sickness or Injury must commence while the Travel Protection Plan is in effect for you. This policy does not cover a loss that results from an illness, disease, or other conditions (of you, an Immediate Family Member, Traveling Companion or Business Partner), event or circumstances which occurs at a time when this policy is not in effect for you. This is a brief description of the plan. For further information ask for the Travel Insurance Certificate which fully details the coverage's, provisions, limitations and exclusions of the insurance offered and is available to you, upon request, at any time prior to your purchase of the policy
THIS POLICY IS OFFERED AND ADMINISTERED BY: Trip Mate (In CA, dba Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 1-800-888-7292.
THIS PLAN IS UNDERWRITTEN BY: United States Fire Insurance Company, Eatontown, NJ. Please inquire at the time of booking for information on the current option travel insurance plan. The optional travel insurance conditions and rates are subject to change without notice.
OWNERSHIP OF OUR WEBSITE AND PROTECTION OF OUR INTELLECTUAL PROPERTY RIGHTS:
The contents of our Site are intended for the personal use of users of this Site. This Site is owned and operated by Kerzner International Resorts, Inc (the "Company"). All right, title, and interest to the content displayed on our Site, including but not limited to the Site's look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs, and content provided by third parties, are the property of the Company, or third parties, and are protected by copyright, trademark, patent or other proprietary rights and laws. Except as expressly authorized by us, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, perform, display, license, reverse engineer, or create derivative works based on the Site or any content (including without limitation any software) available through the Site.
Except as expressly provided in this Terms and Conditions, nothing contained herein or on this Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of our content or under any third party's content. Any rights not expressly granted herein are reserved.
YOU AGREE NOT TO USE OUR SITE TO:
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Post any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation except in areas that are expressly designated by us for such purpose; Use any robot, scraper, spider, other automatic device, or manual process to monitor or copy any information or content contained in the Site without our prior express written permission and systematic retrieval of data or other content from the Sites to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission; Take any action that imposes an unreasonable or disproportionately large load on the Site infrastructure; Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right; Disseminate or transmit any worms, viruses or other harmful, disruptive or destructive files, code or programs; Violate any law (whether local, state, national, or international), whether or not intentionally; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any posting; Collect or store personal data about other users, including collecting usernames, e-mail addresses, or other personally information of members; Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law.
If we believe that anyone has violated this provision or any other provision of these Terms and Conditions or otherwise violated the law, we retain the right to investigate, disclose such activities and/or possible violations to the appropriate authorities and/ or pursue legal action against such person.
LINKS TO OTHER WEBSITES:
Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those websites.
YOUR CONTACT WITH ADVERTISERS OR THIRD PARTY VENDORS:
Your dealings with advertisers and third party vendors found on or through our services, including your participation in promotions, the purchase of goods, services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party. We do not make any representations or warranties with respect to any goods or services or website that may be obtained from such third parties, and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, or through such third parties, on our Site.
One&Only Palmilla and/or its suppliers, in making arrangements for the transportation, accommodations and other services referred to herein if any, acts only as an agent for the owners and operators of such transportation, accommodations and services or facilities, and its responsibility are limited to that of an agent. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser of their tours and/or passenger. One&Only Palmilla and its tour operator do not assume responsibility for errors or omissions within the content of this Site.
COMPLIANCE WITH LAWS:
You agree to comply with all applicable laws regarding your use of our Site.
MODIFICATION TO OUR SERVICES:
We reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.
INFORMATION DISCLAIMER AND DISCLAIMER OF WARRANTIES:
BY USING OUR SITE AND/OR SERVICES YOU UNDERSTAND AND AGREE THAT:
YOUR USE OF THE OUR SITE AND/OR SERVICES IS AT YOUR SOLE RISK. OUR SITE AND/OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OUR SITE AND/OR SERVICES WILL BE UNINTERRUPTED, SECURE, CURRENT OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE AND/OR SERVICE WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE, OR THAT THE QUALITY OF ANY POSTINGS, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SITE AND/OR SERVICES WILL MEET YOUR NEEDS.
WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SITE, THE SERVICES, OR ANY CONTENT CONTAINED THEREIN IS APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU USE THE SITE AND/OR SERVICES FROM OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.
LIMITATION OF LIABILITY:
YOU UNDERSTAND AND AGREE THAT WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM: (1) THE USE OF, OR THE INABILITY TO USE, OUR SITE AND/OR SERVICES, (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES AND GOODS, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SITE, (5) RELIANCE ON CONTENT OR POSTINGS ON OUR SITE, OR (6) ANY OTHER MATTER RELATING TO OUR SITE OR OUR SERVICES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
EXCEPT AS REQUIRED BY THE INDEMNITY PROVISIONS HEREIN, IN NO EVENT WILL OUR DIRECT LIABILITY HEREUNDER EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS THE SITE AND/OR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify and hold us and our subsidiaries, and affiliates, and their officers, members, directors, employees and agents harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation, resulting from or in any way connected with (a) your use of or reliance on our services, (b) your connection to our Site, (c) your violation of this these Terms and Conditions or (d) your violation of any rights of another party.
LIMITATION OF ACTIONS BROUGHT AGAINST US :
You agree that any claim or cause of action arising out of your use of our Site or these Terms and Conditions must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision.
SELLER OF TRAVEL:
PIV, Inc is a registered seller of travel in Florida ST21665.
Effective Date: March 3, 2010